Frequently Asked Questions

Everything you need to know about your Romantix experience.

How is my order packaged?

We prioritize your privacy. All orders are shipped in plain, unmarked boxes or mailers with a discreet return address that does not mention 'Romantix'.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure digital options like PayPal.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

Due to the intimate nature of our products, we cannot accept returns on opened or used items. Unopened products in original packaging may be returned within 30 days.

Is my personal information secure?

Yes, we use industry-standard SSL encryption to protect your data and ensure that your shopping experience is completely safe and private.

How do I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.